Last Updated: February 26, 2026 | Effective Date: February 26, 2026

At masarratashah.com, we are committed to ensuring you are satisfied with every purchase. Please read our refund and return policy carefully before making a purchase.

1. Physical Books — Returns & Refunds We accept return requests for physical books within 7 days of delivery, provided the book is in its original, unused condition with no markings, damage, or missing pages. To initiate a return, please contact us through the Connect with Author page with your order details and reason for return. Once the returned item is received and inspected, refunds will be processed within 7–10 business days to the original payment method. Shipping charges for returns are to be borne by the customer unless the item received was defective or incorrect.

2. eBooks & Digital Products — Refund Policy Due to the nature of digital products, eBooks and downloadable content are non-refundable once downloaded or accessed. If you experience a technical issue with your digital purchase such as a corrupted file or incorrect file format, please contact us within 48 hours and we will provide a replacement at no additional cost.

3. Online Courses — Refund Policy We offer a 7-day satisfaction guarantee on all online courses. If you are not satisfied with your course enrollment, you may request a full refund within 7 days of purchase, provided that you have accessed less than 20% of the course content. Refund requests will not be considered after 7 days or after substantial course completion.

4. Refund Summary Physical Books — 7 days from delivery — Unused, undamaged, original condition. eBooks / Digital Downloads — Non-refundable — Replacement offered for technical issues. Online Courses — 7 days from purchase — Less than 20% of course content accessed. Defective or Wrong Item — 7 days from delivery — Full refund or replacement provided.

5. Non-Refundable Situations Refunds will not be issued in the following cases: change of mind after downloading a digital product, failure to read the product description before purchasing, technical issues caused by the customer’s own device or internet connection, or requests made beyond the specified refund window.

6. How to Request a Refund To request a refund, please contact us via the Connect with Author page and include your full name, order number, product name, and reason for the refund request. We aim to respond to all refund inquiries within 2–3 business days.

7. Payment Gateway Timelines Once a refund is approved, the amount will be credited to your original payment method. The time taken to reflect in your account may vary depending on your bank or payment provider, typically 5–10 business days.

8. Contact Us For any questions about our refund or return policy, please reach out through the Connect with Author page. We are happy to assist you.